Rotech Healthcare Inc.

  • Customer Service Medical Technician II

    Requisition ID
    2017-2062
    Category
    Transportation and Material Moving - Motor Vehicle Operators
    Location
    US-CO-TRINIDAD
    Position Type
    Active Full-Time
    Address
    401 E MAIN ST
    City
    TRINIDAD
    Postal Code
    81082
    State/Province
    CO
  • Responsibilities

    • Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
    • Assists with updating respiratory grid
    • Available for on-call assignments as needed
    • Builds relationships with locations, patients and referral sources
    • Clears previous day’s route and checks all paperwork for accuracy and completeness
    • Collects co‐pays and deductible amounts.
    • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
    • Complies with all applicable company policies and procedures to meet JCAHO and company standards
    • Conducts insurance verification and eligibility for services/products
    • Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
    • Coordinates, collects and inputs all patient information and new patient set-ups
    • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations
    • Maintains referral log
    • Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS
    • Monitors office supplies
    • Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log
    • Prepares deposit for location on a weekly basis
    • Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered.
    • Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing 
    • Provides service for walk-in patients and walk-in equipment requests
    • Provides technical assistance to customers as required
    • Verifies Medicare, Medicaid, and private insurance coverage information
    • Works extensively with e‐Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input
    • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
    • Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
    • Delivers, sets up and maintains equipment at the delivery address using company vehicle
    • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
    • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
    • Maintains assigned company vehicle in a clean and safe working condition
    • Observes additional needs that the patient may have and reports to management during morning meeting
    • Reports equipment hazards and/or product incidents as required
    • Works with location personnel to coordinate deliveries

    Qualifications

    • High school diploma or equivalent
    • Delivery experience, minimum of 3 years
    • Customer service experience
    • Experience working in healthcare, home health, or medical field
    • Knowledge of durable medical equipment or home medical equipment
    • Mechanical aptitude with ability to learn
    • Valid driver’s license with a clean record in the state in which you reside
    • Employment is contingent upon a drug screening test and background investigation

     

    Physical Demands:

    • Requires sitting, walking, standing, talking or listening
    • Requires close vision to small print on computer and or paperwork
    • Requires lifting and transporting of patient equipment and or move full & empty cylinders
    • Requires contact with patients and equipment with potential exposure to contagious pathogens
    • Requires driving a company vehicle for the majority of the workday
    • Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

     

    Rotech Offers:

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • PTO and Paid Holidays
    • 401K
    • Bonuses
    • Employee Discounts
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

     

    Make the right move, apply today!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

     

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    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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