Rotech Healthcare Inc.

Customer Service Supervisor - Medical

Requisition ID
Position Type
Active Full-Time
Postal Code


Join the Leader in the Home Healthcare Industry!

Let us be Your Road to Success

We are seeking a dedicated CSR Supervisor who wants to be part of a company who makes a difference in patient’s lives. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

Essential Duties and Responsibilities:

  • Complies with all current government/state regulations and professional standards involving patient care and information intake

  • Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement

  • Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)

  • Works cooperatively with physicians, patients, office staff, and other personnel

  • Monitors held item for additional information and review


  • Minimum of high school diploma or equivalent

  • 3+ years experience in medical field

  • Familiarity with medical terminology preferred

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision.

Rotech Offers:

  • Competitive Compensation

  • Career Path and Management opportunities

  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts

  • Employee Assistance program

  • PTO and paid holidays

  • 401K

  • Bonus'

  • Employee Discounts

  • Employee Referral program

  • Employee Recognition program

  • Employee Service Program

Make the right move, Contact us today! This application process will take approximately 15-20 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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