Rotech Healthcare Inc.

Customer Service Representative I - Medical

Requisition ID
Customer Service/Support
Position Type
Active Full-Time
Address 2
Postal Code


Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

Let us be Your Road to Success


We are seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. As a key member of the Customer Service Team, you provide customer service second to none while assuring the front end paperwork is compliant and is submitted with zero errors and omissions. You are the first line of contact with new patients. You serve our customers by performing tasks related to patient care and third party reimbursement.


Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”


What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.


  • Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork.
  • Works extensively with eIntake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input.
  • Outbound calling and data entry.
  • Maintains accuracy and quality control throughout patient contact and inputs accurately.  
  • Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered.
  • Provides service for walk-in patients.
  • Prepares complete and accurate files for Billing Department
  • Provides technical assistance to customers as required.
  • Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing.
  • Builds relationships with locations, patients and referral sources.
  • Conducts insurance verification and eligibility for services/products
  • Collects copays and deductible amounts.
  • Identifies and resolves problems in a timely manner.
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations.
  • Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns.
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.


  • High school diploma or equivalent
  • Customer service & administrative record management experience
  • Experience working in healthcare, home health, or medical field
  • Knowledge of medical terminology, medical billing practices and billing reimbursement
  • Knowledge of insurance policies and requirements
  • Valid driver’s license with a clean record in the state in which you reside (where applicable)
  • Employment is contingent upon a drug screening test and background investigation


Physical Demands:

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork

Physical Demands (where applicable):

  • Requires lifting and transporting of patient equipment and or move full & empty cylinders
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address


Rotech Offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and Paid Holidays
  • 401K
  • Bonuses
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program


Make the right move, apply today!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.




Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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