Rotech Healthcare Inc.

Medical Billing Collection Generalist

Requisition ID
Customer Service/Support
Position Type
Active Full-Time
Postal Code


Join the Leader in the Home Healthcare Industry!

Let us be Your Road to Success


We are seeking a Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager or supervisor, working directly with them to ensure all projects are handled effectively and efficiently.


Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”


What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.


  • Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by.
  • Reviews patient information in IMBS and eIntake to determine why the claim is unpaid.
  • Contacts payer, patient or location as appropriate.
  • Documents all work done in iWorkQ via notes and patient notes in eIntake.
  • Reviews patient information in IMBS to determine if an adjustment is valid.
  • Processes all adjustments within iWorkQ.
  • Processes doctor and insurance changes in eIntake.
  • All manual rebilling audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim.
  • Reports to BCC Supervisor any payer trends preventing payment.
  • Resolves emails from BCC Supervisor/BCM within 48 hours.
  • Works with BCC Supervisor and Team Lead on resolution of payer and patient issues.
  • Ensures good communication with locations and payers.


  • High school diploma or GED
  • Strong verbal and written communication skills
  • Familiarity with Microsoft applications including, but not limited to Word and Excel
  • This role requires the ability to work independently and as part of a team, as well as the ability to identify, interpret and evaluate problems to determine appropriate resolutions
  • General knowledge of federal payer program regulations and guidelines, internet navigation and research, e-mail, fax transmission, and copy equipment are essential

Physical Demands:

  • Utilize computer for extensive hours
  • Regularly review documents with small print

Rotech offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, Contact us today!


Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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