Rotech Healthcare Inc.

Customer Service Representative I - Medical

Requisition ID
Customer Service/Support
Position Type
Active Full-Time
Postal Code


Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

Let us be Your Road to Success


We are seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. As a key member of the Customer Service Team, you provide customer service second to none while assuring the front end paperwork is compliant and is submitted with zero errors and omissions. You are the first line of contact with new patients. You serve our customers by performing tasks related to patient care and third party reimbursement.


Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”


What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.



Essential Duties and Responsibilities:

  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Completes SOPs/CMNs and documents on tracking log
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Clears previous day’s route and checks all paperwork for accuracy and completeness
  • Prepares deposit for location on a weekly basis
  • Maintains referral log
  • Provides service for all retail/walk-in equipment requests


  • High school diploma or equivalent
  • Customer service & administrative record management experience
  • Experience working in healthcare, home health, or medical field
  • Knowledge of medical terminology, medical billing practices and billing reimbursement
  • Knowledge of insurance policies and requirements
  • Valid driver’s license with a clean record in the state in which you reside (where applicable)
  • Employment is contingent upon a drug screening test and background investigation


Physical Demands:

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork

Physical Demands (where applicable):

  • Requires lifting and transporting of patient equipment and or move full & empty cylinders
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address


Rotech Offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and Paid Holidays
  • 401K
  • Bonuses
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program


Make the right move, apply today!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.




Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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