Rotech Healthcare Inc.

  • InContact Integrations Engineer

    Requisition ID
    2018-3998
    Category
    Customer Service/Support
    Location
    US-IN-LAFAYETTE
    Position Type
    Active Full-Time
    Address
    3701 ROME DRIVE
    City
    LAFAYETTE
    Postal Code
    47905
    State/Province
    IN
    Travel
    25%
  • Overview

    Join the Leader in the Home Healthcare Industry!

    Let us be Your Road to Success

     

    We are seeking a InContact Integrations Engineer / Configuration Specialist who can provide support to the Rotech groups using the InContact software solution.

     

    Why work for Rotech?  If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call:  “The Rotech Difference.”

     

    What's the Rotech Difference?  It's made up of all the benefits, services and offerings available to Rotech Employees.  It is the employee-based strategies that make our company an employer of choice in the healthcare industry.  As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

    Responsibilities

    • Liaison between InContact and Rotech team
    • Develop call scripting
    • Develop interactive call designs
    • Set up groups
    • Set up custom reporting
    • Provide interface training
    • Provide effective triage and troubleshooting assistance

    Qualifications

    • Experience managing or supporting end users in a call center environment including automated call distribution, outbound dialing, blended calls, automated response or IVR and auto attendant
    • Experience in administrative functions of agent management preferably supporting 300-500 users
    • Analytical and project management skills

    Technologies:

    • InContact Software
    • Knowledge of fundamental IT concepts, practices and procedures

    Physical Demands:

    • While performing the duties of the job, the employee is regularly required to move about the facility, physically communicating to others.
    • Occasionally moves equipment such as a personal computer or display weighing up to 25 pounds 
    • Ability to travel to the centralized operations for training, launching new campaigns and technical support as needed

    Rotech Offers:

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • PTO and paid holidays
    • 401K
    • Employee Discounts
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

    Make the right move, Contact us today!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

     

    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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