Rotech Healthcare Inc.

  • Area Manager of Medical Operations

    Requisition ID
    2018-4207
    Category
    Management
    Location
    US-AR-LITTLE ROCK
    Position Type
    Active Full-Time
    Address
    1519 S BOWMAN RD
    City
    LITTLE ROCK
    Address 2
    B
    Postal Code
    72211
    State/Province
    AR
    Travel
    75+%
  • Overview

    Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

    Let us be Your Road to Success

     

    We are seeking a dedicated Area Manager. In this position you are responsible for performing in a leadership role to monitor financials, staffing, regulatory compliance, and policy and procedure implementation; for coaching the team of Sales Representatives in their assigned area to meet company sales growth goals and marketing Rotech services to physicians, ancillary healthcare professionals and to the hospital community; for meeting goals and objectives that are defined as a company standard for industry growth and a sales team’s performance; for increasing revenue, increasing market share with effective sales team management and utilizing an effective marketing strategy to enhance the overall success and growth of Rotech Healthcare; and for hiring, training, and oversight of all clinical staff and activities within their defined area.

     

    Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

     

    What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

    Responsibilities

    • Accountable for revenue growth and area profitability management
    • Communicates clear expectations to all area personnel regarding their job responsibilities and priorities as set forth in Rotech’s policies and procedures and communicates updates to policy in a timely manner
    • Develops and implements a proactive plan for recruiting new Respiratory Clinicians to fill open positions on a timely basis
    • Directs the interview process and hiring of all Respiratory Clinicians (working in conjunction with Location Manager and Region Clinical Specialist)
    • Directs the orientation process for all new Respiratory Clinicians (working in conjunction with Location Manager and Region Clinical Specialist). Although the AM may delegate some aspects of the training to others, the AM carries the ultimate responsibility for coordinating the initial orientation and training of new Respiratory Clinicians
    • Ensures achievement of A/R objectives for the area
    • Ensures that audits for clinical, operations, and sales are completed for each location at least twice per year. Ensures that any deficiencies noted on the audit are resolved in a timely manner
    • Ensures clinical staff are available to all personnel in area for consultation on clinical issues and questions
    • Ensures project deadlines and performance standards are met
    • Ensures that all employees in assigned area are compliant with Rotech Corporate Integrity Agreement (CIA) and Code of Conduct
    • Ensures that all employees in assigned area are trained and knowledgeable with all Medicare regulations and compliant with the Medicaid regulations in the states in which they operate
    • Ensures that all facets of the area (Customer Service, Patient Service, Clinical, Sales, and Management) are adhering to policies and procedures
    • Ensures that area complies with operational procedures, regulatory compliance, and JCAHO regulations
    • Ensures that competency testing has been performed and documentation is on file for all employees in assigned area as required by Rotech’s policy and procedures. Competency for clinicians does not have to be performed by the AM. Competencies for clinical skills (i.e., those skills performed only by clinicians) must be performed by a clinician that has documented competency
    • Ensures that Respiratory Clinicians that are practicing in one or multiple states carry appropriate licensure in all states served (i.e., copies of all licenses are available in personnel files and kept current)
    • Evaluates Location Managers (LCM) for accountability, performance, and productivity and provides feedback, coaching, and training
    • Executes budgets within the Area and locations, identifies negative variances and uses sound business practices to correct
    • Hires subordinate staff and ensures they receive adequate training and have competencies on file for tasks requiring documented competency per policy and procedure
    • Keeps updated on industry and market place trends
    • Manages a process that tracks and measures the performance and productivity of the area sales team
    • Monitors financial reports of area and locations looking for opportunities to improve performance and implementing timely corrective action plans
    • Monitors staffing levels, expenses, equipment utilization, and inventory to ensure maximum location and area performance
    • Monitors state and local regulation (e.g., state licensure, Medicaid regulations) along with regional contracts (e.g., Veterans Administration, Managed Care) pertaining to the delivery of home respiratory care and ensures that all employees in assigned area are meeting those requirements
    • Monitors the daily activities through the Clinical Activities Database (CAD), Delivery Activities Database (DAD) and Route Sheets, working with the Location Manager and Region Manager to ensure proper utilization of personnel. CAD and DAD reports for each location will be reviewed at least monthly 
    • Provides a safe working environment for all employees in compliance with all federal, state and local laws including: DOT, FDA, EEOC, OSHA and other agencies
    • Provides leadership and accountability within Area
    • Supports clinical orientation of other personnel (working in conjunction with Location Manager and Region Clinical Specialist) the AM may delegate actual training to others, but the AM is responsible for providing support for the initial clinical orientation of new personnel (i.e., sales).
    • Supports ongoing training of clinical staff working in conjunction with Location Manager and Region Clinical Specialist to meet state licensure requirements for respiratory clinicians or a minimum of 12 hours of continuing education per year
    • Supports training of all area personnel. The AM may delegate actual training to others, but the AM is responsible for assuring timely and complete orientation and ongoing training within their assigned area
    • Understands and implements medical regulations and guidelines for reimbursement
    • Works closely with Region Manager to implement policies, protocols, programs, company initiatives, and tools to improve performance and achieve company goals
    • Works with management to implement growth plan and manages the LCM and Sales Representatives to market core service and products. Conducts field travel with sales team to assess effectiveness of sales efforts and to provide coaching opportunities
    • Performs other duties as required or assigned

    Supervisory Responsibilities

    • Responsible for the supervision of the Locations Managers within the Area
    • Provides field travel supervisory support to direct report staff for coaching and account growth
    • Maintains sales team profiles, active referral account information and market analysis data for all locations within area
    • Maintains appropriate documentation regarding personnel performance
    • Develops and manages professional development plans for all direct reports
    • Manages performance evaluations for success of all employees
    • Maintain appropriate call schedule to facilitate feedback in a timely manner
    • Conducts annual appraisals and career path mentoring

    Qualifications

    Education and Experience

    • Availability to travel up to 70% of the time with frequent overnight travel required
    • Bachelor’s degree plus a minimum of three years directly-related experience; or an equivalent combination of education, training and experience highly desired
    • Employment is contingent upon a drug screening test and background investigation
    • Knowledge of P&Ls, financials, budget analysis
    • Knowledge of third party billing/contracts
    • Must reside within 75 miles of one of the locations supported and maintain an office within the Area as agreed upon with DVP and RM for non-travel days
    • Organization and time management skills
    • Previous management, sales, and clinical experience required
    • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
    • Strong business judgment, decision-making, and leadership skills
    • Valid driver’s license in state of residence

    Communication Skills

    • Effective oral and written communication skills
    • Strong negotiation skills
    • Must be able to clearly communicate expectations and information in both one-on-one and group settings

    Analytical Skills

    • Effective decision-making skills
    • Ability to multi-task
    • Understanding of basic financial analysis
    • Able to review and understand a variety of financial, employee performance, and management reports and apply to management of personnel 4 of 4
    • Able to review patient charts and discern compliance with Rotech’s policies and procedures

    Physical Demands

    • Lift and carry up to 50lbs during travel
    • Regularly review documents with small print
    • Requires occasional lifting and transporting of patient equipment
    • Requires sitting, walking, standing, talking and or listening; extensive walking and working on one’s feet for extended periods of time
    • Travel extensively via airplane and/or vehicle
    • Utilize computer for extensive hours 

    Machines, Equipment and Technical Abilities

    • Basic understanding and ability to use computer programs including, but not limited to Word, Excel, PowerPoint and e-mail applications
    • Understands use of all applicable home respiratory equipment and supplies
    • Able to use common office equipment (e.g., copier, scanner, fax, computer, etc.)

    Work Environment

    • Mobile and office environments
    • Spends majority of time traveling to Rotech locations with frequent overnight travel required
    • Multiple office environments, low to moderate noise levels
    • Various airport environments and rental vehicles

    Departmental Interaction

    • DVP
    • RM
    • RCS
    • Location personnel
    • All Rotech personnel

    Rotech Offers:

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • PTO and Paid Holidays
    • 401K
    • Bonuses
    • Employee Discounts
    • Mileage Reimbursement
    • Cell Phone Reimbursement
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

    Make the right move, apply today & create your job profile!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

     

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    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

     

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