Rotech Healthcare Inc.

  • Patient Care Coordinator I After Hours Call Center

    Requisition ID
    2018-4254
    Category
    Customer Service/Support
    Location
    US-KY-MURRAY
    Position Type
    Active Part-Time
    Address
    120 MAX HURT DR
    City
    MURRAY
    Postal Code
    42071
    State/Province
    KY
  • Overview

    Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

    Let us be Your Road to Success

     

    We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

     

    Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

     

    What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

    Responsibilities

    • Obtains medically necessary documentation
    • Verifies orders are complete
    • Processes patient orders through Online Pharmacy system
    • Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
    • Resolves tracking issues and reschedules shipping orders for patients
    • Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure

    Supervisory Responsibilities

    • None

    Qualifications

    Education and Experience

    • High school diploma or GED equivalent
    • Experience in medical field and administrative record management preferred
    • Strong customer service background
    • Knowledge of medical terminology, medical billing practices and billing reimbursement
    • Knowledge of insurance policies and requirements
    • Valid driver’s license with a clean record in the state in which you reside (where applicable)
    • Employment is contingent upon a drug screening test and background investigation

    Skills

    • Ability to write legibly in English
    • Builds relationships with patients, caregivers, and referral sources
    • Maintains a positive, constructive, and polite, attitude
    • Strong verbal and written communication skills
    • Strong organization and time management skills

    Physical Demands

    • Requires sitting, walking, standing, talking or listening
    • Requires close vision to small print on computer and or paperwork

    Machines, Equipment and Technical Abilities

    • Understanding use of all applicable home medical equipment and supplies
    • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
    • Internet, including knowledge of email transmission and communication
    • Internet navigation and research
    • Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.

    Work Environment

    • Office

    Departmental Interaction

    • Contact with individual customers, caregivers, vendors, referral sources and staff
    • Maintains close communication with all location employees to ensure consistent and timely communication on patient matters

    Rotech Offers

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • Full Time, Part Time, and Paid per Service positions
    • PTO and Paid Holidays
    • 401K
    • Bonus
    • Employee Discounts
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

    Make the right move, apply today & create your job profile!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

     

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    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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