Rotech Healthcare Inc.

  • Regional Manager of Medical Operations

    Requisition ID
    2018-4393
    Category
    Management
    Location
    US-NC-MORRISVILLE
    Position Type
    Active Full-Time
    Address
    101 SOUTHCENTER CT
    City
    MORRISVILLE
    Address 2
    STE 900
    Postal Code
    27560
    State/Province
    NC
    Travel
    50%
  • Overview

    Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

    Let us be Your Road to Success

     

    We are seeking a dedicated Region Manager. In this position you are responsible for coaching a team of Area Managers (AM) in their assigned Region to meet company growth goals and targets; marketing Rotech services to physicians, ancillary healthcare professionals and to the hospital community; ensuring results of the overall regional business unit and revenue growth are attained; increasing market share through effective sales team management; utilizing an effective marketing strategy to enhance the overall success and growth of Rotech Healthcare; maximizing earnings through the effective control of expenses, leadership expertise, and mentoring skills to increase team performance; meeting goals and objectives that are defined as a company standard for industry growth; overseeing all clinical activity within assigned Region.

     

    Major Areas within Region: GLEN BURNIE, MD; METHUEN, MA; AMHERST, NY; CRANSTON, RI; HIGH POINT, NC; MIDDLETOWN, CT; BENSALEM, PA; MORRISVILLE, NC; E. SYRACUSE, NY

     

    Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

     

    What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

    Responsibilities

    • Creates region culture that reinforces service level agreements
    • Delivers key controllable expenses within budget targets to maximize productivity and profitability
    • Develops and manages professional development plans for all direct reports
    • Ensures that a “clinician on-call” system for phone consultation on clinical issues after normal business hours is in place for the region
    • Evaluates and mentors Area Managers on consistency, accountability, and performance
    • Keeps updated on industry and market place trends
    • Maintains appropriate documentation regarding personnel performance
    • Maintains consistent plans to ensure appropriate staffing is supported
    • Manages corporate policies and procedures to ensure effective expense management strategies are developed and executed
    • Models effective leadership skills to gain commitment to regional goals and obtain budget results
    • Monitors all state and local regulations (e.g., state licensure, Medicaid regulations) along with regional contracts (e.g., Veterans Administration, Managed Care) pertaining to the delivery of home respiratory care and ensures that LCM is maintaining compliance with such laws, regulations or contracts
    • Monitors, manages, and maintains accountability for performance of region by developing strategies to achieve sales point and revenue growth, regional profitability, service, and financial goals
    • Oversees clinical program training, implementation and oversight of clinical personnel or contract labor
    • Participates in Joint Commission/Compliance audits and corrective action plans
    • Performs frequent and regular location visits to monitor and adjust region strategies
    • Provides leadership, ongoing training, and direction to the entire management team
    • Reinforces and delivers consistent location standards according to company guidelines
    • Reviews all Location Visit Checklists to ensure compliance with Rotech policies and procedures and works with AMs to develop corrective plans of action as necessary
    • Seeks and maintains account relationships to secure revenue opportunities and growth with traditional and/or contractual relationships
    • Works to ensure all sales team members meet standards of company commission plans
    • Works with AMs to plan a schedule of continuing education credits each year that will meet state licensure requirements for respiratory clinicians. If the state does not require RC CEUs, the RM and AM should provide opportunities for at least 10 hours of continuing education per year
    • Works with DVP to implement from a region/area perspective all programs/tools to ensure increased performance and proficiency
    • Performs other duties as required or assigned

    Supervisory Responsibilities

    • Responsible for the supervision of the Area Managers within the Region
    • Conducts annual appraisals and career path mentoring
    • Develops and manages professional development plans for all direct reports
    • Maintain appropriate call schedule to facilitate feedback in a timely manner
    • Maintains appropriate documentation regarding personnel performance
    • Maintains sales team profiles, active referral account information and market analysis data for all locations within area
    • Manages performance evaluations for success of all employees
    • Provides field travel supervisory support to direct report staff for coaching and account growth
    • May also supervise the following positions - Customer Service Representative, warehouse personnel, Patient Service Technician (PST), PST-CDL, Respiratory Clinician, Clinical Specialist, Sales Representative, Location Manager
    • Other location specific operations personnel

    Qualifications

    Education and Experience

    • Bachelor’s degree in business or related field
    • Minimum of five years’ experience in DME or healthcare industry preferred
    • Previous management, sales, and clinical experience required
    • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
    • Knowledge of P&Ls, financials, budget analysis
    • Knowledge of third party billing/contracts
    • Organization and time management skills
    • Availability to travel up to 40% of the time with frequent overnight travel required
    • Must reside within 75 miles of one of the locations supported and maintain an office within the region as agreed upon with Division level management for non-travel days
      • GLEN BURNIE, MD; METHUEN, MA; AMHERST, NY; CRANSTON, RI; HIGH POINT, NC; MIDDLETOWN, CT; BENSALEM, PA; MORRISVILLE, NC; E. SYRACUSE, NY
    • Valid driver’s license in state of residence
    • Employment is contingent upon a drug screening test and background investigation

    Skills

    • Ability to multi-task
    • Able to review and understand a variety of financial, employee performance, and management reports and apply to management of personnel 4 of 4
    • Able to review patient charts and discern compliance with Rotech’s policies and procedures
    • Effective decision-making skills
    • Effective oral and written communication skills
    • Must be able to clearly communicate expectations and information in both one-on-one and group settings
    • Strong analytical, numerical, and reasoning abilities
    • Strong business judgment, decision-making, and leadership skills
    • Strong negotiation skills
    • Strong planning, multi-tasking and organizing skills
    • Understand financial analysis, revenue management and basic corporate financial structure

    Physical Demands

    • Lift and carry up to 50lbs during travel
    • Regularly review documents with small print
    • Requires occasional lifting and transporting of patient equipment
    • Requires sitting, walking, standing, talking and or listening; extensive walking and working on one’s feet for extended periods of time
    • Travel extensively via airplane and/or vehicle
    • Utilize computer for extensive hours

    Machines, Equipment and Technical Abilities

    • Basic understanding and ability to use computer programs including, but not limited to Word, Excel, PowerPoint and e-mail applications
    • Understands use of all applicable home respiratory equipment and supplies
    • Able to use common office equipment (e.g., copier, scanner, fax, computer, etc.)

    Work Environment

    • Mobile and office environments
    • Spends majority of time traveling to Rotech locations with frequent overnight travel required
    • Multiple office environments, low to moderate noise levels
    • Various airport environments and rental vehicles

    Departmental Interaction

    • Key focus with interdepartmental relationships at a local, region, division and corporate level
    • Interact with all level of employees, including, but not limited to DVP, RM, AM, LCM, DHRM, Compliance, Pharmacy, RSG, and Corporate to maximize regional capabilities

    Rotech Offers:

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • PTO and Paid Holidays
    • 401K
    • Bonuses
    • Employee Discounts
    • Mileage Reimbursement
    • Cell Phone Reimbursement
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

    Make the right move, apply today & create your job profile!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

     

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    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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