Rotech Healthcare Inc.

  • Customer Service Representative Area Specialist II - Medical

    Requisition ID
    2018-4510
    Category
    Customer Service/Support
    Location
    US-FL-MELBOURNE
    Position Type
    Active Full-Time
    Address
    4450 W EAU GALLIE BLVD
    City
    MELBOURNE
    Address 2
    SUITE 137
    Postal Code
    32934
    State/Province
    FL
    Travel
    50%
  • Overview

    Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

    Let us be Your Road to Success

     

    We are seeking a skilled Customer Service Representative Area Specialist that will be responsible for developing and training new and current Customer Service Representatives (CSRs) assigned to a specific geographical area. This role will also provide expert level guidance and best practices on performing successfully in this role, conducts training and creates development courses for new and ongoing learning, supports the Area CSR team as an escalation point for complex and high risk situations and develops camaraderie through team building with the Area CSRs.

     

    Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

     

    What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

    Responsibilities

    • Responsible for training and development of all CSR’s within the geographical Area assigned.
    • Provides expert level guidance and training of intake system procedures.
    • Improves productivity and retention in the Area by implementing the Centralized Hub and Satellite and CSR Specialization strategies.
    • Reviews operational and administrative CSR tasks, and ensures they are completed timely by Area CSRs.
    • Conducts frequent needs assessments of the Area CSRs and provides extra support and training as needed.
    • Supports their home location by providing CSR responsibilities as needed during down time of training responsibilities.
    • Provides back up support for CSRs due to high demand and vacation scheduling, etc.
    • Creates teambuilding atmosphere in the Area by scheduling frequent calls and visits and activities to unify the Area team.
    • Coordinates training, meetings, and activities to include PSTs, RTs, and Sales Reps along with CSRs.
    • Develops and maintains expert level working knowledge of current products and services offered by the company and all applicable governmental regulations.
    • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
    • Responds timely with solutions to requests for assistance, support, and training.
    • Provides effective customer service excellence in all communications with patients and referral sources both verbally and in writing, and trains staff on providing customer service excellence.
    • Teaches CSRs to build effective relationships with patients and referral sources.
    • Teaches CSRs to adhere to the guidelines established on the ‘Rotech Way’
    • Complies with applicable laws and regulations; including but not limited to HIPAA.
    • Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs.
    • Performs due diligence in securing all company information, including but not limited to company and patient information.

    Qualifications

    • College degree or equivalent experience.
    • Experience in medical field and administrative record management.
    • Minimum of three (3) years internal CSR experience at Rotech required.
    • Must fully understand all aspects of the e-intake system, CSR job duties, and be able to train and develop a CSR team within their geographical Area.
    • Has attended Rotech University CSR training and Train the Trainer courses.

    Communication Skills

    • Ability to work and train a CSR team within the Area.
    • Effective communication with Area CSRs to ensure they have an understanding of the current products and services offered by the company, and their role in the organization.
    • Excellent teaching and coaching ability to provide the team with hands on guidance and role specific expertise.
    • Ability to update management regularly on important developments and training needs.
    • Effective written and oral communication skills

    Physical Demands

    • Travel extensively within geographical Area via personal vehicle and/or airplane
    • Facilitate and present training classes
    • Utilize computer for extensive hours
    • Regularly review documents with small print

    Rotech Offers:

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • PTO and Paid Holidays
    • 401K
    • Bonus
    • Employee Discounts
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

    Make the right move, apply today!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

     

    CAREERS PORTAL                 JOIN OUR TALENT NETWORK            FACEBOOK            LINKEDIN

     

    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.