Rotech Healthcare Inc.

  • Patient Account Collector

    Requisition ID
    Customer Service/Support
    Position Type
    Active Full-Time
    Address 2
    STE 300
    Postal Code
  • Overview

    Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

    Let us be Your Road to Success


    We are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.


    Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”


    What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.


    • Receives payment and ensures proper posting to appropriate customer’s accounts
    • Locates and monitors overdue accounts using the billing system
    • Records information about financial status of customers and the status of collections efforts
    • Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
    • Arranges for debt repayment or establishes a repayment schedule based on the customer’s financial situation
    • Negotiates credit extension when necessary
    • Records/updates patient personal accounts where necessary with contact information
    • Completes a Skip Trace on customers that are not responding to collection efforts
    • Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
    • Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
    • Complies with applicable laws and regulations; including but not limited to HIPAA
    • Performs diligence in securing all company information, including but not limited to company and patient information

    Supervisory Responsibilities

    • None


    Education and Experience

    • High school diploma or GED equivalent
    • Knowledge of billing reimbursement and medical billing practices
    • Knowledge of durable medical equipment or home medical equipment
    • One to three years of related prior work experience in a team-oriented environment
    • Medical terminology
    • Knowledge of insurance policies and requirements
    • Experience in medical field and administrative record management
    • Strong customer service background
    • Valid driver’s license with a clean record in the state in which you reside
    • Employment is contingent upon a drug screening test and background investigation


    • Ability to write legibly in English
    • Builds relationships with patients, caregivers, and referral sources
    • Effective oral and written communication with location staff, supervisors, patients, and referral sources
    • Helpful, knowledgeable, and polite
    • Knowledgeable in all major insurance carrier eligibility and reimbursement guidelines
    • Maintains a positive, constructive, and polite, attitude

    Physical Demands

    • Requires sitting, walking, standing, talking or listening
    • Requires close vision to small print on computer and or paperwork
    • At times will need to lift a minimum of 10 lbs

    Machines, Equipment and Technical Abilities

    • Understanding use of all applicable home medical equipment and supplies
    • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
    • Internet, including knowledge of email transmission and communication
    • Internet navigation and research
    • Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.

    Work Environment

    • Office

    Departmental Interaction

    • Contact with individual customers, caregivers, vendors, and referral sources

    Rotech Offers

    • Competitive Compensation
    • Career Path and Management opportunities
    • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
    • Employee Assistance program
    • Full Time, Part Time, and Paid per Service positions
    • PTO and Holidays
    • 401K
    • Bonus
    • Employee Discounts
    • Mileage Reimbursement
    • Cell Phone Reimbursement
    • Employee Referral program
    • Employee Recognition program
    • Employee Service Program

    Make the right move, apply today & create your job profile!

    This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.


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    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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