Rotech Healthcare Inc.

Customer Service Supervisor Medical Equipment

Requisition ID
2020-8806
Category
Management
Location
US-TX-Spring
Position Type
Active Full-Time
Address
27347 West Hardy Rd
City
Spring
Address 2
Suite 308 & 316
Postal Code
77373
State/Province
TX
Travel
None

OVERVIEW

YES, Rotech is STILL HIRING to help serve our patients during this time of the COVID-19. Our business has picked up!!  SUBMIT your RESUME today for a manager to review.

 

As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:

  1. We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
  2. We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
  3. We have enhanced cleaning procedures for all of our equipment.
  4. We are communicating frequently with our employees regarding the latest guidance from the CDC.

TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

JOB INFORMATION

Summary

We are seeking a dedicated Customer Service Supervisor Medical Equipment. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.

 

  • Complies with all applicable company policies, procedures, and patient protocols
  • Complies with all current government/state regulations and professional standards involving patient care and information intake
  • Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
  • Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
  • Works cooperatively with physicians, patients, office staff, and other personnel
  • Monitors held item for additional information and review
  • Maintains ongoing log of referrals and discharges
  • Participates in Performance Improvement program to meet company and JCAHO standards
  • Assists in securing necessary billing documents and annual oxygen orders on a regular basis
  • Conducts quality control checks on subordinate paperwork
  • Reviews paperwork for completion and accuracy as it pertains to policy
  • Troubleshoots problems regarding orders, supplies, and insurance billing
  • Ensures courteous and efficient service is provided to patients and referrals
  • Assists in resolving patient equipment problems
  • Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
  • Performs other duties as required

Supervisory Responsibilities

  • Customer Service Representatives

QUALIFICATIONS

Education and Experience

  • High school diploma or GED equivalent
  • Experience in medical field and administrative record management preferred
  • Strong customer service background
  • Knowledge of medical terminology, medical billing practices and billing reimbursement
  • Knowledge of insurance policies and requirements
  • Valid driver’s license with a clean record in the state in which you reside (where applicable)
  • Employment is contingent upon a drug screening test and background investigation

Skills

  • Effective oral and written communication skills
  • Ability to maintain a professional working relationship with others
  • Ability to file accurately, perform general office functions, maintain records, and understand reimbursement requirements
  • Ability to work and think independently within a team
  • Strong sense of urgency and responsiveness to customers
  • Flexible approach
  • Ability to multi-task
  • Attention to detail

Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork

Physical Demands (where applicable)

  • Requires lifting and transporting of patient equipment and or move full & empty cylinders
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

  • Understanding use of all applicable home medical equipment and supplies
  • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
  • Internet, including knowledge of email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.

Work Environment

  • Office environment
  • Occasional travel between locations or between office and referral source if necessary

ROTECH INFORMATION

Rotech Offers

  • Bonus and Incentive Opportunities (Non-Exempt and Exempt)
  • Referral Bonus, Employee Discounts and Recognition Program (internal money to spend at company store)
  • Career Path, Advancement and Management Opportunities
  • Cell Phone reimbursement (when applicable for the position)
  • Mileage reimbursement (when applicable for the position)

Benefits

  • 401k
  • Medical, Prescription, Dental and Vision plans
  • Flexible Spending nd Health Savings Accounts
  • Short Term and Long Term Disability
  • Supplemental Life Insurance
  • Employee Assistance Program
  • Generous Paid Time Off and Paid Holidays (Part-Time and Full-Time)

Make the right move, create your job profile and apply today!!

The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.   

TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

 

FACEBOOK            LINKEDIN

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.   Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

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