Rotech Healthcare Inc.

Patient Care VA Customer Service Coordinator

Requisition ID
2020-9214
Category
Customer Service/Support
Location
US-KY-MURRAY
Position Type
Active Full-Time
Address
104 MAX HURT DR
City
MURRAY
Postal Code
42071
State/Province
KY
Travel
None

OVERVIEW

Join the Leader in the Home Healthcare Industry

 

Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment.  Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 48 states. Additional information can be found at  www.rotech.com.

 

TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

JOB INFORMATION

Summary

We are seeking a dedicated Patient Care Coordinator for our VA Murray Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

 

Essential Duties and Responsibilities

  • Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
  • Obtains medically necessary documentation
  • Processes patient orders through Online Pharmacy system
  • Resolves tracking issues and reschedules shipping orders for patients
  • Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
  • Verifies orders are complete
  • Performs other duties as assigned

Supervisory Responsibilities

  • None

QUALIFICATIONS

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

  • High school diploma or GED equivalent
  • One to three years of related prior work experience in a team-oriented environment
  • Experience in medical field and administrative record management
  • Strong customer service background

Skills, Knowledge and Abilities

  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Knowledge of insurance policies and requirements
  • Knowledge of medical billing practices and of billing reimbursement
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Medical terminology
  • Multi-task along with attention to detail
  • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
  • Office equipment; fax machine, copier, printer, phone and computer
  • Understanding use of all applicable home medical equipment and supplies

Work Environment

  • Office environment

ROTECH INFORMATION

Rotech Offers

  • Career Path and Management Opportunities
  • Bonus
  • Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
  • Cell Phone reimbursement (when applicable for the position)
  • Mileage reimbursement (when applicable for the position)

Benefits

  • 401k
  • Medical, Prescription, Dental and Vision plans
  • Flexible Spending Account and Health Savings Account
  • Short Term and Long Term Disability
  • Supplemental Life Insurance
  • Employee Assistance Program
  • Paid Time Off and Paid Holidays

Make the right move, create your job profile and apply today!!

The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

 

FACEBOOK            LINKEDIN                TWITTER

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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